04/10/21: Standard general policy in Spain still requires the use of face masks when inside and when it is not possible to maintain 1.5m separation with others whilst outside. It is our understanding face masks will remain mandatory when in lift queues and on the lifts themselves unless you are with others of the same family group.
Hygiene protocols such as the use of hand santiser are also of standard policy in all establishments.
Late cancellation due to Covid-19 – Our policy
Written proof may be requested to show that the late cancellation is a direct result of Covid-19. Flight cancellation alone does NOT apply unless ALL flights are grounded due to Covid-19 restrictions.
In relation to Accommodation, lift passes, taxi transfers and childcare booked with “Sierra Essence”:
In the event that Covid-19 travel restrictions are applied and have to cancel AFTER any free cancellation period has expired, we fully adhere to the Covid-19 policy of the individual supplier in question. So depending on the particular service/s you have booked through us and the supplier, the policy will be either: a full refund, a credit to be used on a future trip, or a loss of all fees paid. Please request the cancellation policy at the time of booking.
In relation to ski & snowboard lessons booked with the “British Ski Center”:
Similarly, in the event that Covid-19 travel restrictions result in you being unable to travel, you will be entitled to a full refund or credit for use on a future trip.